What happens if your reading is estimated incorrectly?
From
April 1, 2013 onwards, and in application of that set forth in
Royal Decree 1718/2012, December 28th, billing for all contracted low voltage energy supplies of no more than 15kW, will be
bi-monthly and with
actual readings. In this way,
estimates regarding
consumption on your
bill will be eliminated.
However, if for some reason we have been unable to bill you using real readings, and we have calculated your reading incorrectly, there's no need to worry. The difference between real readings and estimated readings is regularized in the subsequent bills, at no additional cost to the customer.
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What happens if you've provided your meter reading and it does not match the consumption billed? >
