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Tue May 27 14:42:29 CEST 2014
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All claims are addressed as soon as they are lodged and within a maximum period of 21 working days.

  • Bills (including rebilling)

  • Meters

  • Attention received

  • Cut-offs for non-payment

5 working
days

  • Contracting

  • Payments to Endesa

  • New supplies

  • Vulnerable customers

  • Data Protection

  • Problems with the website/app

15 working
days

  • Gas supply

  • Maintenance services

  • Installation requirements

  • Technical support and incorrect sales

21 working
days

 
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