How will I know if my smart meter is integrated into the remote management system?
The smart meters were first installed in our country in 2010 and all homes should have one installed before 2019. Your Distributing Company is responsible for installing your new meter and they will send you a letter informing you of the installation.
At Endesa we have designed a specific communication plan to keep you informed at all times of the process being carried out for changing your meter.
To this end, when the devices are going to be replaced in your area, you will receive a letter informing you of the date on which the meter will be replaced.
Once your meter has been integrated into the remote management system we shall start billing you per hour and we will inform you by sending a letter with the first bill you receive with this new billing system.
- An operator authorised by Endesa will visit your home to replace the meter.
- Power will be interrupted briefly while the meter is being changed. Once it has been changed, the new meter will be operational immediately.
- Once the process has been completed, you will receive a second confirmation letter, officially informing you that you now have a smart meter.
- Remember, the installation is free. You do not have to pay the operator that installs the meter.