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Frequently Asked Questions
En este listado están las categorías de preguntas frecuentes, selecciona la categoría que te interese: (EN)
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Online Contracting
We'll answer all questions that may arise in regards to signing up for our products and/or services. How to sign up, step-by-step, and the documentation you need. We also explain in detail what the Rate Subsidy.
- How to contract with Endesa
- Why contract with Endesa?
- What steps should I follow to contract online?
- Can I activate electronic billing at the time of contracting?
- What channels can I use to find the offer that is best for me?
- Can I register at My Endesa at the time of contracting?
- How do I sign up for a supply for a new home or business?
- How much does it cost to register for a new contract?
- How can I switch Marketing Company?
- What power should I sign up for?
- Can I change to a time restriction rate?
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Billing
We explain your bill in detail so that you are aware of all the information it contains and of everything related to your billing. You can answer your doubts regarding how to carry out online payment of your bill.
- What are the inconveniences of having your electricity cut off through non-payment of bills?
- What are the reconnection charges once the supply has been cut off through non-payment of bills?
- How long will it take to have my supply reconnected once the supply has been cut off through non-payment of bills?
- What are regulated components?
- What costs are necessary to provide the electricity supply?
- The sum that appears on the electricity bill is used to cover other costs not directly related to the power supply. What are these other costs?
- Who sets the price of electricity?
- How are energy costs reflected in the electricity bill?
- If my gas consumption is for industrial use, which tax will apply?
- If my gas supply is for industrial use and the general tax (€0.00234/kWh) is being applied to me, is this a mistake?
- What is a new tax being applied to my gas bill?
- How can I identify in my bill which tax is being applied by my Reseller Company?
- How can I find out if I can benefit from a tax reduction in my supply bills?
- How does the price increase to the capacity term impact my electricity bill?
- Who reads my meter?
- What happens if your reading is estimated incorrectly?
- What happens if you've provided your meter reading and it does not match the consumption billed?
- How can you provide your meter reading?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter. Why am I still being sent my bill monthly?
- I have a contract with a Reference Reseller Company and they bill me monthly. Is the change mandatory?
- I currently have a contract with a Reference Reseller Company. Will I once again be billed monthly with estimated readings?
- I have a contract with a Reference Reseller Company. Do I need to do something in order for them to start billing me bi-monthly?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter, will I be switched to a monthly bill?
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Electronic Bill
We explain to you in detail how you can activate the electronic billing service and all of this service's advantages.
- What is the electronic bill?
- What does the electronic billing service consist of?
- Can I activate electronic billing at the time of contracting?
- What is the Bill Availability Notice?
- How can I store the electronic bill on my computer?
- Does my computer need to meet any requirements in order to be able to view my bills?
- What is the bill viewer for?
- What are the differences between a paper bill and an electronic bill?
- What are the advantages of electronic billing?
- How much does it cost to register for electronic billing?
- What requirements do I need to meet to activate the electronic bill?
- Is electronic billing safe?
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Billing per hour system
New form of billing per hour for customers with SCVP
- What is the new billing per hour system?
- Where can I find the prices of electricity per hour?
- Who does the billing per hour system affect?
- Will the new billing system per hour help me to save money on my electricity bill?
- Is the change to billing per hour automatic or do I have to do something?
- How is my electricity consumption by hour measured?
- When will the new billing per hour system begin to be applied?
- How will I know if I am being billed for hourly consumptions?
- How are the prices established?
- What are the advantages and disadvantages of the billing per hour system?
- Will my electricity bill change at all?
- What are the other options offered by Endesa to avoid energy price variations?
- Is the billing per hour system the same as the time restriction tariff?
- What if my contracted power exceeds 10kW?
- How can I plan my monthly electricity consumption?
- What type of information can I view in relation to My Consumption?
- Will my electricity bill change at all once I am being billed according to my real consumption?
- Do I have to register at My Endesa in order to view my consumption?
- If I do not have an electronic bill, how can I view my consumption?
- Does having VPSC mean that I will be billed per hour?
- What is a Reference Reseller Company?
- What does “average consumer profile" mean?
- What is a Distributing Company?
- What is an Open Market Reseller Company?
- What are the differences between Open Market reseller companies and Reference Reseller Companies?
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Digital smart meter
Digital smart meter
- What are remote management meters or smart meters?
- Does the installation of the smart meter involve any cost?
- Will changing to the smart meter change any of the terms and conditions of my contract?
- How will I know if my smart meter is integrated into the remote management system?
- What does it mean if my smart meter is “connected” or “integrated”?
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Rate Subsidy
Rate Subsidy
- How do I request the Rate Subsidy?
- What are the forms for the rate subsidy request?
- Does the Rate Subsidy need to be renewed?
- How do I apply for the rate subsidy?
- What happens if you no longer meet the requirements giving you the right to the rate subsidy?
- Can you take advantage of Open Market offers if you are receiving the Rate Subsidy?
- Transactions Online You can find a response to all of your questions related to questions and claims.
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Our Applications
Learn about our applications and we'll explain how you can download them.
- What is Endesa's mobile app?
- What functions does Endesa's mobile app offer me?
- What devices is Endesa's mobile app available for?
- What do I need to use Endesa's mobile app?
- Does downloading Endesa's mobile app cost me anything?
- Is Endesa's mobile application available worldwide?
- Is it safe to use the services of Endesa's mobile app?
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Articles and News
You can find the latest information regarding legal matters in the energy sector: legislative changes, new laws, regulations etc.
- What is the VPSC?
- What is the VPSC with fixed annual price?
- Who can benefit from the VPSC?
- When do the new pricing formulas established by the Government go into effect?
- How are the new price methods established by the Government being communicated?
- How is the PVPC calculated?
- What is the “average consumer profile”?
- I'm a VPSC customer (formerly LRT), do I need to do something to receive this new rate?
- Can I sign up for the time restriction rate with the VPSC rate?
- How do the new regulations related to the VPSC rate affect me if I have the Rate Subsidy?
- How do the new regulations regarding the VPSC rate affect me if I'm signed up for an open market rate?
- How do the new regulations related to the VPSC rate affect me if I have a contracted capacity above 10kW in a Reference Reseller Company?
- What is the Fixed Price of the Regulated Market?
- Is the “Fixed Price” a flat rate?
- Between the VPSC (formerly LRT) and the “Fixed Price”, which is the better price?
- I am a VPSC (formerly LRT) customer, apart from the "fixed price" is there another way to avoid these changes in prices?
- Is the Open Market product cheaper than the PVPC (former TUR)?
- Is it better to contract an Open Market product compared to a “Fixed Price” product?
- What advantages does an Open Market rate with Endesa have compared to a Regulated Market rate (Reference Reseller Company)?
- I have the Voluntary Price for Small Consumers (VPSC - Formerly LRT). Is it in my interest to switch?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter installed, does the legislation related to VPSC affect me?
- Do the new regulations regarding the VPSC rate affect the billing period?
- I have a contract with a Reference Reseller Company and I have been sent a letter informing me of the change to monthly billing. Can I continue to receive my bill every 2 months?
- What does billing based on real readings refer to?
- With the entry into force of this new law, will I always be billed based on actual readings?
- The letter I received says that I can agree on monthly billing with the Reseller Company, what do I need to do?
- In the letter I received says that I can agree on a Fixed Quota with the Reseller Company. What is this and what do I need to do?
- What are the electricity system or energy policy costs?
- What are the back-up service costs?
- Can photovoltaic panels be installed on urbanisations?
- Can batteries be used to accumulate the energy?
- I already have a photovoltaic self-consumption generator; do I have to do anything?
- Where do the meters have to be installed?
- Who does the billing per hour system affect?
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Dictionary of technical terms
In the case that you don't know the meaning of a term or concept, don't worry: we'll explain it to you
- What is the CUPS?
- Where can I find my CUPS number?
- What is the Electrical Installation Certificate (CIE)?
- What is the maximum admissible power?
- What is the power charge?
- What is the energy charge?
- What is a Maximeter?
- What is the access rate?
- What does the acronym ATR mean?
- What is a Reseller Company?
- What is the Distributing Company?
- What is a Reference Reseller Company?
- What does the term Restriction Rate refer to?
- What are the Off-Peak and On-Peak hours for the Restriction Rate?
- Can I change to a time restriction rate?
- What is measuring device?
- What are Remotely Managed read meters?
- What does the acronym ICP mean?
- What does the acronym ID mean?
- What does the acronym PIAs mean?
- What does the acronym IGA mean?
- What does the acronym PCS mean?
- What do ARCO rights include?
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infoEnergy
You can find information related to infoEnergy.
- What is infoEnergía?
- What information will I find at infoEnergía?
- What is the difference between the consumption details on my bill and those provided by infoEnergía?
- Who does infoEnergía compare me with?
- What is the difference between the graph that has always appeared on my bill?
- How can I access infoEnergía?
- Electronic DNI Everything you need to know about the use of the electronic DNI and its uses online.
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Cuotadoce Plan
You can find a response to all of your questions related to Cuotadoce Plan
- If I activate the Cuotadoce Plan, does my contract change in any way?
- How is the monthly amount I have to pay calculated?
- Are there any additional costs for contracting this service?
- When will the monthly fees be charged to my bank account?
- Can I choose when to pay it?
- When will my bills be issued?
- When will I begin to be billed with the Cuotadoce Plan?
- How can I see what I am being charged each month?
- Can I distribute the amount over x fees (other than 12)?
- Will I receive any sort of communication if I exceed the estimated consumption?
- What products does the Cuotadoce Plan apply to?
- What happens if after the 12 months my energy consumption is less than what I have paid for?
- What happens if after the 12 months my energy consumption is more than what I have paid for?
- And what if I make any changes to my contract? Will it affect my Cuotadoce Plan?
- I want to cancel the Cuotadoce Plan, what must I do?
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One
You will find information related to our One products.
- What is the One Tariff?
- What are the advantages of the One Tariff?
- What exactly is a time restriction tariff?
- What kind of meter should I have if I want to contract the One tariff service?
- Who will change or re-programme the meter?
- How much does it cost to change or re-programme the meter?
- If necessary, when will my meter be changed?
- How can I see if my meter has been changed?
- What if I want to change to another tariff?
- And what if I want to lower the power?
- And what if I want to increase the power?
- Why do I have to reduce or increase my power?
- What do I have to do to contract the One Tariff service?
- How does the price of my One Tariff contract change?
- What are regulated components?
- Is there a minimum commitment period with the One Tariff contract?
- I have another tariff with Endesa, can I change to the One Tariff?
- How long does the One Tariff contract last?
- What can I sign up for with the One Tariff?
- When will I receive my first bill?
- How often will I receive my bills?
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Rate Tempo Always Win
Tempo Always Win
- What are the advantages of the Tempo Tariff All Benefits?
- What are the Tempo periods?
- How much electricity is normally consumed during these hours?
- What if I do not consume more than 50% during Tempo hours?
- I do not have a digital meter; can I still contract the Tempo Tariff All Benefits?
- If necessary, when will my meter be changed?
- How can I tell if my meter is an old one or a digital one?
- Where does my bill show how much I have consumed during Tempo hours?
- What if I want to change to another tariff?
- What are the advantages of the Super Off-Peak Green Tempo Tariff?
- Is it expensive to charge my electric vehicle?
- What are the advantages of the Solar Tempo Tariff?
- If I do not have a photovoltaic system, can I purchase one with Endesa?
- What are the advantages of the Nocturnal Tempo Tariff?
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Tempo Weekend rate
Tempo Weekend rate
- What are the advantages of the Tempo Weekend Tariff?
- What are the Tempo hours in the Tempo Weekend Tariff?
- Who can switch to a Tempo Weekend Tariff contract?
- Is there any advantage in changing to Tempo Weekend Tariff if I am already on a different time restriction tariff?
- How does Endesa know how much I consume during the Tempo hours?
- How much does it cost for the meter to be reprogrammed?
- Where does my bill show how much I have consumed during Tempo hours?
- What if I want to change to another tariff?
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OKLuz
Here you can find all the information about the OKLuz Rate.
- What is OKLuz?
- Why should I sign up for the OkLuz service?
- What is the yearly Periodic Check?
- What repairs are covered by the OKLuz service?
- Who can sign up for the OKLuz service?
- How long does the contract last for?
- When is it possible to make use of the contracted maintenance service?
- How long does the discount last for?
- How can I sign up for the OkLuz service?
- Do I also need to sign up for the electricity supply?
- How is the OkLuz service billed?
- What happens if I terminate the electricity contract?
- I am signed up for another maintenance service, can I contract Endesa's OKLuz service?
- How does Endesa Energy oversee process quality?
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OKGas
Here you can find all the information about the OKGas Rate.
- What is OKGas?
- Why should I sign up for the OKGas service?
- What is the yearly Periodic Check?
- What repairs are covered by the OKGas service?
- How long does the contract last for?
- Who can sign up for the OKGas service?
- When is it possible to make use of the contracted maintenance service?
- What is the price for the first year and for the years after?
- How long does the discount last for?
- How can I sign up for the OKGas service?
- Do I also need to sign up for the gas supply?
- How is the OKGas service billed?
- What happens if I terminate the gas contract?
- I am signed up for another maintenance service, can I contract Endesa's OKGas service?
- What happens if a Boiler and/or Heater is under warranty?
- What makes this service different from the Legally Mandatory Periodic Inspection?
- How does Endesa Energy oversee process quality?
- Green energy Encontrarás información relacionada con nuestros productos y/o servicios. En esta sección te resolvemos todas tus dudas para que contrates el producto y/o servicio que mejor se ajuste a tus necesidades.