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We offer different products and services depending on whether you are looking for solutions for your home or your business.

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Endesa - Electricity, Gas, People

What are the time limits for filing a claim?

What are the time limits for filing a claim?

All claims are addressed as soon as they are lodged and within a maximum period of 21 working days.

Below are the deadlines, according to the type of claim:

Interruption or cancellation, billing, metering devices and incorrect response 5 working days
Payments, data protection (LOPD), contract registration and online processes 15 working days
Gas supply, installation, service received for a contracted product and sales 21 working days
 

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