FAQ
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We offer different products and services depending on whether you are looking for solutions for your home or your business.
FAQ
This list shows the categories for frequently asked questions. Choose the category that interests you or use the search engine:
Electronic Bill
We explain to you in detail how you can activate the electronic billing service and all of this service's advantages.
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- What is an electronic bill?
- What does the electronic billing service consist of?
- What are the differences between a paper bill and an electronic bill?
- What are the advantages of electronic billing?
- How much does it cost to register for electronic billing?
- What requirements do I need to meet to activate the electronic bill?
- How do I know that I have a new electronic bill available?
- Will I get an email for every bill I’m issued?
- How long will I be able to consult my bills online?
- Until when will I be able to check my bills?
- What are my legal and/or fiscal obligations with regard to online billing?
- Is electronic billing safe?
- What does my computer need to have so that I can see my electronic bill?
- How can I verify the authenticity of the digital signature?
- Can I store my electronic bills on my PC?
- Can I store my electronic bills on my PC?
- I can't see my list of bills. Is there a problem?
- I want to register for electronic bills. What do I have to do?
Online Payments
Online Office
Here you can resolve all of your questions regarding the Online Office.
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- Who can register for Online Office?
- I don't have the username to access Online Office. What do I do?
- I've forgotten my Online Office password, how do I I recover it?
Dictionary of technical terms
In the case that you don't know the meaning of a term or concept, don't worry: we'll explain it to you
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- What does the acronym ICP mean?
- What does the acronym ID mean?
- What does the acronym PIA mean?
- What does the acronym IGA mean?
- What does the acronym PCS mean?