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Estimated Consumption

Estimated Consumption

Since Royal Decree 1718/2012 of December 28th came into effect on April 1st, 2013, billing of all low voltage energy supplies with a contracted capacity of no more than 15kW is bimonthly and based upon actual readings. All consumption estimates have thus been eliminated as of April 1st, 2013.
 
Bear in mind:

Customers with a contract in a Reference Reseller Company and with an installed and operative Remotely Managed Read Meter, will begin to receive their monthly bills based on the actual readings. Learn More.

However, and despite the fact that consumption estimates no longer exist, the following information may be of interest.
 

What happens if the meter is not available?

 
If the meter is not accessible and it is not possible to make a reading of your energy consumption, the Distributing Company will leave a notice at your home providing the contact methods so that you can help us with the reading.

This means that your energy consumption will not accumulate, avoiding surprises and higher than normal bills.

In the event your reading is not provided, your Distributing Company may estimate your consumption in accordance with the Resolution of 14 May 2009 of the Directorate General for Energy Policy and Mines and the amendments introduced by the Resolution dated 24 May 2011 of the Directorate General for Energy Policy and Mines.

Calculation of the estimated consumption is carried out taking into account the historical consumption for the equivalent period during the previous year.
 

How are readings regularised if there are estimated readings?

 
Bills with estimated consumption are always regularised with the next bill issued, which reflects the true meter reading.
 
We illustrate two example scenarios possibly encountered by an Endesa customer:
 
 
1. We've billed an amount less than your actual consumption.
 
  • In June you receive a bill with an estimated reading and with a consumption of 100kWh.
  • The following month, July, you receive a bill with a real reading with a consumption of 300 kWh, that corresponds to actual consumption for the months of June and July.
  • Since in June you were billed for a consumption of 100kWh, in July's bill you will have to pay the difference; that is, pay the 200 kWh not yet billed.
 
2. We've billed an amount greater than your actual consumption.
 
  • In June you receive a bill with an estimated reading and with a consumption of 300 kWh.
  • The following month you receive a bill with a real reading with a consumption of 200 kWh, that corresponds to actual consumption for the months of June and July.
  • Since in June you were billed for an estimated consumption of 300kWh, in July's bill you will receive a credit for the difference; that is, the 100 kWh not consumed.
 
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