Frequently asked questions

Rate Tempo Always Win

> What are the advantages of the Tempo Tariff All Benefits? > What are the Tempo periods? > How much electricity is normally consumed during these hours? > What if I do not consume more than 50% during Tempo hours? > I do not have a digital meter; can I still contract the Tempo Tariff All Benefits? > If necessary, when will my meter be changed? > How can I tell if my meter is an old one or a digital one? > Where does my bill show how much I have consumed during Tempo hours? > What if I want to change to another tariff? > What are the advantages of the Super Off-Peak Green Tempo Tariff? > Is it expensive to charge my electric vehicle? > What are the advantages of the Solar Tempo Tariff? > If I do not have a photovoltaic system, can I purchase one with Endesa? > What are the advantages of the Nocturnal Tempo Tariff?

What are the advantages of the Tempo Tariff All Benefits?

With the Tempo Tariff All Benefits you will benefit from a 5% discount on the power term and on your electricity consumption indefinitely. These discounts are applied to Endesa’s reference prices.

If you contract it together with a gas contract or with an electricity maintenance service, we will offer you an additional 5% discount for 1 year on the power term and on the power unit.

Furthermore, if more than half your consumption is during Tempo hours, for every 1% extra, you will enjoy an additional 1% discount on the power unit and this discount will be calculated independently for each bill and indefinitely while you remain with Endesa.

As an example, if on your last bill you consumed 58% of your electricity during the Tempo period, that 8% over the 50% of the total consumptions translates into an additional 8% discount.

What are the Tempo periods?

These periods include the hours between 22:00 h and 12:00 h in winter and 23:00 h and 13:00 h in summer.

TEMPO TARIFF ALL BENEFITS TIME PERIODS.

How much electricity is normally consumed during these hours?

Half the electricity in an average household is normally consumed during Tempo hours. Therefore you may already be consuming more than 50% of your electricity during these hours and can therefore benefit from an additional % discount without changing your consumption patterns.

But furthermore, with a few small changes to consume more during these hours, you will be able to benefit from even greater discounts on your entire consumption.

Below are few useful tips for you:

What if I do not consume more than 50% during Tempo hours?

Nothing at all, you will still benefit from a 5% discount on your bill and there is no penalty for not reaching the 50% consumption during Tempo hours.

I do not have a digital meter; can I still contract the Tempo Tariff All Benefits?

Yes, you can. You can contract the Tempo Tariff All Benefits without having a smart meter integrated into the system, however, if you do have one you can also contract the tariff.

But you do need to have a 2.0DHA access tariff. If you do not have one, we can carry out all the procedures to suit your circumstances.

However, you should bear in mind that it is mandatory to change the meter for a digital one and if it has not already been changed, it will be changed soon (the deadline is 31 December 2018, but we are unaware of your distribution company’s schedule).

If we install a new remotely managed meter, the change has an associated cost of €9.04 + taxes. Endesa shall carry out the complete installation and shall assume the cost, so you will not have to pay anything.

If necessary, when will my meter be changed?

If the meter is old, an operator will visit your home/business within one or two weeks to change the meter, or to re-programme it depending on the model. If the operator has to change it, you will be informed as the power has to be interrupted for a few minutes (approximately 5 minutes) while the meter is removed and the new one is installed. If it is a new meter (smart meter) and it is already connected, the change is carried out remotely and nobody will need to physically change the meter. The change will be carried out within one or two weeks.

How can I tell if my meter is an old one or a digital one?

If your meter was an old model, you will notice that the new device is more modern and it will have a digital screen. If the meter was already a digital model, you will notice a screen with changing data. You have to look at the code: If 1.18.1 and then 1.18.2 appears, it means that you have the tariff for two time periods activated. 1.18.1 is for the reading for on-peak hours and 1.18.2 is the reading for off-peak hours. On some meters 1.18.3 may appear instead of 1.18.2 for the off-peak consumption, but what is important is that two codes appear 1.18.0)

Where does my bill show how much I have consumed during Tempo hours?

The meter reading section of your bill will indicate the consumption by time segments. You will also see a graph that outlines the consumption ratio in Tempo hours compared with the total consumption.

The bill will also reflect a discount when you have consumed more than 50% during Tempo hours.

What if I want to change to another tariff?

If you change to another 2.0DHA time restriction tariff (previously called Nocturnal), you do not have to change anything with your meter and it does not involve any cost, whether you are with Endesa or another company. If you do want to change to another time restriction tariff (2.0A) or Super Off-Peak (2.0DHS), you will have to pay the connection charges. In this case, they will not be refunded by Endesa as it does not form part of this campaign. However, when you try this tariff you will not want to change as you will see the benefits.

What are the advantages of the Super Off-Peak Green Tempo Tariff?

With the Super Off-Peak Green Tempo Tariff you will benefit from a 5% discount on the power term and on your electricity consumption indefinitely. These discounts are applied to Endesa’s reference prices.

If you contract it together with a gas contract or with an electricity maintenance service, we will offer you an additional 5% discount for 1 year on the power term and on the power unit.

This is also an environmentally-friendly tariff. The amount of energy you consume is generated through renewable energy sources and high-efficiency cogeneration.

Is it expensive to charge my electric vehicle?

This tariff will enable you to maximise your savings by charging any electric vehicle during super off-peak hours (between 1:00 and 7:00h), so it will be ready for you to use in the morning.

What are the advantages of the Solar Tempo Tariff?

With the Solar Tempo Tariff you will always have a guaranteed discount of 25% during Tempo hours.

If I do not have a photovoltaic system, can I purchase one with Endesa?

Endesa can handle everything. You will benefit from a comprehensive service until your system is up and running, including any administrative processes necessary in order to legalise the system and manage subsidies, when available.

Furthermore, your system will be customised to meet your requirements, with storage when you improve your cost savings, enabling you to save money on your energy bill with this tariff that adapts to your new consumption requirements. You will also have an online service available to monitor production.

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What are the advantages of the Nocturnal Tempo Tariff?

The Nocturnal Tempo Tariff is designed for you if you use more electricity at night and it will help you save until the very last minute. With the Nocturnal Tempo Tariff you will benefit from a 5% discount on the power term and on your electricity consumption indefinitely. These discounts are applied to Endesa’s reference prices