Frequently Asked Questions
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Cuotadoce Plan
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Cuotadoce Plan
> If I activate the Cuotadoce Plan, does my contract change in any way?
> How is the monthly amount I have to pay calculated?
> Are there any additional costs for contracting this service?
> When will the monthly fees be charged to my bank account?
> Can I choose when to pay it?
> When will my bills be issued?
> When will I begin to be billed with the Cuotadoce Plan?
> How can I see what I am being charged each month?
> Can I distribute the amount over x fees (other than 12)?
> Will I receive any sort of communication if I exceed the estimated consumption?
> What products does the Cuotadoce Plan apply to?
> What happens if after the 12 months my energy consumption is less than what I have paid for?
> What happens if after the 12 months my energy consumption is more than what I have paid for?
> And what if I make any changes to my contract? Will it affect my Cuotadoce Plan?
> I want to cancel the Cuotadoce Plan, what must I do?
If I activate the Cuotadoce Plan, does my contract change in any way?
No. Your contract terms and conditions remain the same, as well as services associated thereto.
The only thing that changes is the method of payment, which will now consist of a fixed monthly sum, which we will charge to your bank account.
How is the monthly amount I have to pay calculated?
It is calculated according to your average past consumption.
Are there any additional costs for contracting this service?
No, this service is completely free of charge.
When will the monthly fees be charged to my bank account?
On the date chosen by you, regardless of the billing cycle.
When you activate this service, you can choose the day of the month on which you would like your bill to be paid (up to the 28th of each month, inclusive).
Can I choose when to pay it?
Yes, you can choose the day of the month on which you would like your bill to be charged to your account (up to the 28th of each month, inclusive).
Furthermore, once you have chosen the day on which you wish the amount to be charged to your account, if you find that this is not convenient and you wish to change it, this can easily be changed.
When will I begin to be billed with the Cuotadoce Plan?
As soon as you have accepted the Cuotadoce Plan, we will send one last bill in accordance with your current method of payment. From then on, we will start sending bills with this new service.
How can I see what I am being charged each month?
You can check your bank account for the amount being charged each month. We will notify you via SMS before charging the bill to your account. Likewise, every 2 months we will send you a bill with the real amount. If you are registered with the e-billing service, you will receive your bill via email and we will also send you a monthly summary of the amounts charged to your account.
Can I distribute the amount over x fees (other than 12)?
No, with the Cuotadoce Plan your expense is distributed month by month, i.e. over 12 months.
Will I receive any sort of communication if I exceed the estimated consumption?
If we detect that your real consumption is very high compared with the consumption used to estimate your fee, we will inform you.
After activating the service, we will review the fee every 12 months in order to detect possible deviations. If this is the case, Endesa will adjust the monthly fee in accordance with your real consumption for the following year. • You will be informed of this adjustment by email, SMS or post.
What products does the Cuotadoce Plan apply to?
You can request this for your electricity and/or gas contracts.
Both items will be billed separately, therefore your electricity bill and/or your gas bill will be charged to your bank account and you can choose whether you would like them to both be charged on the same day. You will not, under any circumstance, see a single amount for the two bills charged to your account.
If you have a Maintenance Service associated to any of your electricity and/or gas contracts, the sum of this Service will be added to your Cuotadoce Plan monthly.
What happens if after the 12 months my energy consumption is less than what I have paid for?
The difference between what you have really paid this year and what we have billed you for during this same period will be calculated and if you decide to continue with your Cuotadoce, Plan, we will reduce the next 12 monthly fees. This will enable you to benefit from a better monthly fee. We will notify you beforehand and await your confirmation. Furthermore, the difference will be directly credited to your bank account.
If you decide not to continue with this Plan and you want to return to your previous payment plan, we will still credit your bank account with the relevant amount.
What happens if after the 12 months my energy consumption is more than what I have paid for?
The difference between the amounts charged to your bank (which you have already paid) and the amount we have billed you for, will be distributed over the monthly payments for the next 12 months. We will notify you beforehand and await your confirmation regarding this new fee.
If you decide not to continue with your Cuotadoce Plan and you wish to return to your previous payment plan, the outstanding amount will be charged to your bank account.
And what if I make any changes to my contract? Will it affect my Cuotadoce Plan?
Yes, if you change tariff, power or any other consumption patterns, Endesa will have to recalculate your Cuotadoce Plan and you will be informed in writing either by email, SMS or post.
I want to cancel the Cuotadoce Plan, what must I do?
In order to cancel the Cuotadoce Plan and return to you normal method of payment, you can do so from My Endesa / My Contracts, by selecting the contract and clicking on the Deactivate Fixed Fee button. You can also call 800 76 09 09.
You can do so at any point without any early termination fee. After requesting the cancellation, we will carry out an adjustment and debit or credit your bank account (as applicable) for the difference between the amount paid every month and the total amount we have included in your bills.