Frequently Asked Questions
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Frequently Asked Questions
This list shows the categories for frequently asked questions. Choose the category that interests you or use the search engine:
Articles and news
Here you can find articles and news regarding our products.
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- What is the VPSC?
- What is the VPSC with fixed annual price?
- Who can benefit from the VPSC?
- When do the new pricing formulas established by the Government go into effect?
- How are the new price methods established by the Government being communicated?
- How is the PVPC calculated?
- What is the “average consumer profile”?
- I'm a VPSC customer (formerly LRT), do I need to do something to receive this new rate?
- Can I sign up for the restriction rate with the VPSC rate?
- How do the new regulations related to the VPSC rate affect me if I have Rate Subsidy?
- How do the new regulations regarding the VPSC rate affect me if I'm signed up for an open market rate?
- How does it affect me the new rules in the VBAC rate if I have contracted power greater than 10kW Reference Distributor?
- What is the Fixed Price of the Regulated Market?
- Is the “Fixed Price” a flat rate?
- Between the VPSC (formerly LRT) and the “Fixed Price”, which is the better price?
- I am a VPSC (formerly LRT) customer, apart from the "fixed price" is there another way to avoid these changes in prices?
- Is the Open Market product cheaper than the PVPC (former TUR)?
- Is it better to contract an Open Market product compared to a “Fixed Price” product?
- What advantages does an Open Market rate with Endesa have compared to a Regulated Market rate (Reference Reseller Company)?
- I have the Voluntary Price for Small Consumers (VPSC - Formerly LRT). Is it in my interest to switch?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter installed, does the legislation related to VPSC affect me?
- Do the new regulations regarding the VPSC rate affect the billing period?
- I have a contract with a Reference Reseller Company and I have been sent a letter informing me of the change to monthly billing. Can I continue to receive my bill every 2 months?
- What does billing based on real readings refer to?
- With the entry into force of this new law, will I always be billed based on actual readings?
- The letter I received says that I can agree on monthly billing with the Reseller Company, what do I need to do?
- In the letter I received says that I can agree on a Fixed Quota with the Reseller Company. What is this and what do I need to do?
- In my house I have hired propane, why tax affected my supply?
Billing
We explain your bill in detail so that you are aware of all the information it contains and of everything related to your billing. You can answer your doubts regarding how to carry out online payment of your bill.
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- What are the inconveniences of having your electricity cut off through non-payment of bills?
- What are the reconnection charges once the supply has been cut off through non-payment of bills?
- How long will it take to have my supply reconnected once the supply has been cut off through non-payment of bills?
- What are regulated components?
- What costs are necessary to provide the electricity supply?
- The sum that appears on the electricity bill is used to cover other costs not directly related to the power supply. What are these other costs?
- Who sets the price of electricity?
- How are energy costs reflected in the electricity bill?
- If my gas consumption is for industrial use, which tax will apply?
- If my gas supply is for industrial use and the general tax (€0.00234/kWh) is being applied to me, is this a mistake?
- What is a new tax being applied to my gas bill?
- How can I identify in my bill which tax is being applied by my Reseller Company?
- How can I find out if I can benefit from a tax reduction on the bills for my supplies?
- How does the price increase to the capacity term impact my electricity bill?
- Who reads my meter?
- What happens if your reading is estimated incorrectly?
- What happens if you've provided your meter reading and it does not match the consumption billed?
- How can you provide your meter reading?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter. Why am I still being sent my bill monthly?
- I have a contract with a Reference Reseller Company and they bill me monthly. Is the change mandatory?
- I currently have a contract with a Reference Reseller Company. Will I once again be billed monthly with estimated readings?
- I have a contract with a Reference Reseller Company. Do I need to do something in order for them to start billing me bi-monthly?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter installed. Is my monthly billing going to be changed?
Online contracting
You can find the latest information related to online contracting.
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- How to contract with Endesa?
- Why contract with Endesa?
- What steps should I follow to contract online?
- Can I activate electronic billing at the time of contracting?
- What channels can I use to find the offer that is best for me?
- Can I register at My Endesa at the time of contracting?
- How do I sign up for a supply for a new home or business?
- How much does it cost to register for a new contract?
- How can I switch Marketing Company?
- What power should I sign up for?
One
You will find information related to our One products.
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- What is the One Tariff?
- What are the advantages of the One Tariff?
- What exactly is a time restriction tariff?
- What kind of meter should I have if I want to contract the One tariff service?
- Who will change or re-programme the meter?
- How much does it cost to change or re-programme the meter?
- If necessary, when will my meter be changed?
- How can I see if my meter has been changed?
- What if I want to change to another tariff?
- And what if I want to lower the power?
- And what if I want to increase the power?
- Why do I have to reduce or increase my power?
- What do i have to do to sign up for the One Tariff service?
- How does the price of my One Tariff contract change?
- What are regulated components?
- Is there a minimum commitment period with the One Tariff contract?
- I have another tariff with Endesa, can I change to the One Tariff?
- How long does the One Tariff contract last?
- What can I sign up for with the One Tariff?
- When will I receive my first bill?
- How often will I receive my bills?
Products and services
You can find the latest information regarding legal matters in the energy sector: legislative changes, new laws, regulations etc.
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- How do I request the Rate Subsidy?
- What are the forms for the rate subsidy request?
- Does the Rate Subsidy need to be renewed?
- How do I apply for the rate subsidy?
- When and how will the Rate Subsidy apply?
- Can I take advantage of Open Market offers if I am receiving the Rate Subsidy?
- Can I change to a time restriction rate?
Electronic Bill
Your bill is always available, anywhere and any time. We explain to you in detail how you can activate the electronic billing service and all of this service's advantages.
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- What is an electronic bill?
- What does the electronic billing service consist of?
- Can I activate electronic billing at the time of contracting?
- What is the Bill Availability Notice?
- How can I store the electronic bill on my computer?
- Does my computer need to meet any requirements in order to be able to view my bills?
- What is the bill viewer for?
- What are the differences between a paper bill and an electronic bill?
- What are the advantages of electronic billing?
- How much does it cost to register for electronic billing?
- What requirements do I need to meet to activate the electronic bill?
- Is electronic billing safe?
Transactions
Everything you need to know about the most frequent transactions with Endesa.
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- What should I know before changing contracted capacity?
- How can I file a claim?
- How can I find out the status of my claim?
- What are the time limits for filing a claim?
- What other options do I have to file a claim?
- How can I update my contact data?
- How can I change my bank account?
- How can I change my contact data?
- How can a contracted capacity or rate be changed?
- How can I change the product contracted?
- Can I view the list of my bills and their status?
- How can I enter the meter reading?
- How do I carry out a consultation, transaction or claim?
- How can I cancel my contract?
Our Applications
With Endesa's mobile apps you can access the main services on your mobile device, at any time, in any place.
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- What is Endesa's mobile app?
- What functions does Endesa's mobile app offer me?
- What devices is Endesa's mobile app available for?
- What do I need to use Endesa's mobile app?
- Does downloading Endesa's mobile app cost me anything?
- Is Endesa's mobile application available worldwide?
- Is it safe to use the services of Endesa's mobile app?
Dictionary of technical terms
We explain to you in detail all of the technical concepts related to Endesa: from what the CUPS acronym stands for to the definition of the Maximeter.
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- What is the CUPS?
- Where can I find my CUPS number?
- What is the Electrical Installation Certificate (CIE)?
- What is the maximum admissible power?
- What is the power charge?
- What is the energy charge?
- What is a Maximeter?
- What is the access rate?
- What does the acronym ATR mean?
- What is a Reseller Company?
- What is the Distributing Company?
- What is a Marketing Company of Reference?
- What does the term Restriction Rate refer to?
- What are the Off-Peak and On-Peak hours for the Time Restriction Rate?
- Can I change to a time restriction rate?
- What is measuring device?
- What are Remotely Managed read meters?
- What does the acronym ICP mean?
- What does the acronym ID mean?
- What does the acronym PIA mean?
- What does the acronym IGA mean?
- What does the acronym PCS mean?
- What do ARCO rights include?
Others
Everything you need to know about the use of the electronic DNI and its uses online.
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- What is the electronic DNI?
- What do I need to access the Electronic DNI?
- Where can I get more information?