Frequently Asked Questions
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Frequently Asked Questions
This list shows the categories for frequently asked questions. Choose the category that interests you or use the search engine:
Online Contracting
Billing
We explain in detail all of the items on your bill, so that you understand all of the information that it contains. We also explain the different types of billing that may be applied to you.
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- Who reads my meter?
- What does billing based on actual readings mean?
- What happens if you've provided your meter reading and it does not match the consumption billed?
- What happens if your reading is estimated incorrectly?
- How can you provide your meter reading?
- What costs are necessary to provide the electricity supply?
- The sum that appears on the electricity bill is used to cover other costs not directly related to the power supply. What are these other costs?
- Why has the price of electricity raised so much in the last 5 years?
- Who sets the price of electricity?
- How are energy costs reflected in the electricity bill?
- How does the energy auction work?
- How does Spain’s electricity bill compare to other European countries?
- If I am a PVPC (former TUR) customer, will anything change in my bill?
- What are the costs for signing up for a new supply?
- What are Remotely Managed read meters?
- What is the access rate?
- What is the capacity term?
- What does the term Restriction Rate refer to?
- What is the CUPS?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter. Why am I still being sent my bill monthly?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter, is the change to monthly billing mandatory?
- I currently have a contract with a Reference Reseller Company. Will I once again be billed monthly with estimated readings?
- I have a contract with a Reference Reseller Company and I have a Remotely Managed Meter installed. Is my monthly billing going to be changed?
- What is the VPSC?
- Who does the VPSC rate apply to?
- How is the PVPC calculated?
- What is the VPSC with fixed annual price?
- Can I sign up for the time restriction rate with the VPSC rate?
- What is the capacity term?
- What is the energy charge?
- How can I find out if I can benefit from a tax reduction on the bills for my supplies?
- If my gas supply is for industrial use and the general tax (€0.00234/kWh) is being applied to me, is this a mistake?
- How can I identify in my bill which tax is being applied by my Reseller Company?
- I have propane gas. What tax will affect my supply?
- I currently have a contract with the Reference Reseller Company and I am billed monthly, is the change mandatory?
- I have an Open Market rate contracted, does this new law affect me?
- I have a contract with a Reference Reseller Company. Do I need to do something in order for them to start billing me bi-monthly?
- What does billing based on actual readings mean?
- With the entry into force of this new law, will I always be billed based on actual readings?
- The letter I received says that I can agree on monthly billing with the Reseller Company, what do I need to do?
- How does the price increase of the capacity on my electricity bill?
Electronic Bill
Your bill is always available, anywhere and any time. We explain to you in detail how you can activate the electronic billing service and all of this service's advantages.
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- What is the electronic bill?
- What does the electronic billing service consist of?
- Can I activate electronic billing at the time of contracting?
- What is the Bill Availability Notice?
- How can I files electronic bills on my computer?
- What does my computer need to have so that I can see my electronic bill?
- What is the bill viewer for?
- What are the differences between a paper bill and an electronic bill?
- What are the advantages of electronic billing?
- How much does it cost to register for electronic billing?
- What requirements do I need to meet to activate the electronic bill?
- Is electronic billing safe?
Contact Us
Transactions
You can find a response to all of your questions related to contracts and transactions.
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- How can I process maintenance contract cancellation?
- What do I do to change the electricity capacity that I am signed up for?
- What should I know before modifying the contracted power?
Online Office
Here you can resolve all of your questions regarding the Online Office.
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- Who can register for Online Office?
- Why should I register for Online Office?
- Why should I sign up for the Online Office?
- What can I do through the Online Office?
- I'm already working with Endesa, what do I need to do to register for the Online Office?
- If I'm not currently working with Endesa as Property Manager, can I sign up for the Online Office and manage my Communities of Home Owners from there?
- Why do you have to authorize me to manage the Communities of Home Owners through the Online Office?
- What is the "authorization or declaration of responsibility" form?
- Do you guarantee that the data I enter on the Online Office will remain private and secure?
Our Applications
Technical Terms
In the case that you don't know the meaning of a term or concept, don't worry: we'll explain it to you.
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- What is a Reseller Company?
- What is the Distributing Company?
- What is a Reseller Company?
- What is a Maximeter?
- What does the acronym ICP mean?
- What is the access rate?
- What does the acronym ID mean?
- What does the acronym PIA mean?
- What does the acronym IGA mean?
- What does the acronym PCS mean?