What is the new billing per hour system?

It is a new billing system included in the Resolution of 2 June 2015, by the Secretary of State for Energy, pursuant to which you will be billed according to your electricity consumption per hour, with the prices being applied as established at that time by the energy market.

In order to be billed per hour you must have a contract with an Authorised Distributer, a smart meter integrated into the remote management systems and a contracted power of less than or equivalent to 10kW.

Where can I find the prices of electricity per hour?

The prices of electricity per hour are available the day before from 20:15h on the Red Eléctrica de España (REE) (Spanish Transmission System Operator) website, www.ree.es. You can also check the prices from previous days.

Who does the billing per hour system affect?

Customers that:

• Have a smart meter installed integrated into the remote management systems.
• That have a contract with an Authorised Distributer, i.e., that have a Voluntary Price for Small Consumers (VPSC) or LRT (Last Resort Tariff) with Social Rate.
• And with a contracted power lower or equivalent to 10 kW.

Will the new billing system per hour help me to save money on my electricity bill?

The new billing per hour system will help you to know how much power you are using, so you can adjust your consumption to the lower cost hours.

Once you receive your first bill with this new billing system, you will see a chart outlining your consumption per hour, showing you how much power you have consumed in lower and higher cost hours. This chart is available:

• If you have activated the electronic billing system, on the email you receive informing you of the availability of your bill.  If you have not activated this service yet, we recommend that you do so in order to start enjoying all the benefits it offers. 
• By accessing the registered area of My Endesa, on the My contracts tab and by clicking on the link View consumption. You can also view it from the My contracts and My bills tabs. 
• From the homepage, via the module “Manage your account in one minute” on the Hourly consumption section.

Is the change to billing per hour automatic or do I have to do something?

You do not have to do anything. If you have the VPSC tariff with a contracted power lower than, or equivalent to, 10kW, as soon as your meter reading is remotely managed, you will automatically be billed by hourly consumption.

How is my electricity consumption by hour measured?

Via the smart meters that record electricity consumption on an hourly basis.

With the smart meter integrated into the remote management system, your meter is remotely read automatically, without a technician having to visit your home to read your meter and without you having to provide your reading.

When will the new billing per hour system begin to be applied?

Pursuant to the provisions of Resolution of 2 June 2015, by the Secretary of State for Energy, Reference Reseller Company until 1 October 2015 to start billing their customers on an hourly basis.

Remember that in order to be billed per hour you must have a smart meter installed integrated into the remote management systems and a contract with a Reference Reseller Company and a contracted power of less than or equivalent to 10kW.

If you have a smart meter but it is not integrated yet, you will still be billed by applying the average consumer profile, created by the Red Eléctrica based on consumer behaviour patterns.

Before 2019 all smart meters will be integrated in to the remote management systems and therefore all households with VPSC will be billed per hour.

How will I know if I am being billed for hourly consumptions?

Endesa Energía XXI – Authorised Distributer will send you a letter before issuing your first bill, informing you of the start of the billing by hour system.

Endesa Energía XXI – Endesa’s Reference Reseller Company will send you a letter with your first bill issued according to this billing system (zoom bill text).

Once you are being billed per hour, you will be able to see your real consumption (link to content How to check your consumption):

• If you have activated the electronic billing system, on the email you receive informing you of the availability of your bill. If you have not activated this service yet, we recommend that you do so in order to start enjoying all the benefits it offers.
• By accessing the registered area of My Endesa, on the My contracts tab and by clicking on the link View consumption. You can also check it from the My contracts and My bills tabs.
• By accessing our App, where you will find a new section on the menu called My consumption, where you can check all the details.
• From the homepage, via the module “Manage your account in one minute” on the Hourly consumption section.

How are the prices established?

The price of electricity per hour is established according to electricity demand and supply for each hour of the day.

The prices of electricity per hour are available the day before from 20:15 h on the Red Eléctrica de España (REE) (Spanish Transmission System Operator) website, www.ree.es. You can also check the prices from previous days.

What are the advantages and disadvantages of the billing per hour system?

The main advantages of the billing per hour system are as follows:

• The cost of electricity is determined in the energy market.
• This enables you to adapt your consumption to the lower cost hours and therefore save on your electricity bill.

However, there are also some disadvantages to this new billing system:

• In order to take advantage of the hours in which the cost of energy is cheaper, you have to be aware of the price of electricity each hour of the day.  Remember that REE publishes the price of electricity per hour every day from 20:15 h the day before on its website www.ree.es. 
• Even though you know when electricity is cheaper, perhaps you are not able to change your consumption habits.
• You do not have a single price for electricity throughout the entire billing period.

If you would like to avoid price variations click here.You will find the different options here.

Will my electricity bill change at all?

The only change is that you will be billed for your real time consumption instead of by an average consumer profile, which is how you have been billed up until now.

• Type of meter: With a smart meter effectively integrated into the remote management system.
• Billing per real time consumption.

And in the Bill Details section, you will find more information via the relevant links.

In terms of design and structure, your bill will not change.

What are the other options offered by Endesa to avoid energy price variations?

If you are looking for stability in terms of the price of electricity, you have the following options:

• You can contract a Open Market tariff and enjoy all the benefits: ​

• Prices that are known in advance and that remain stable for at least one year.
• More competitive prices.
• You can enjoy additional products and services adapted to your needs.
• No minimum commitments period or penalties.

• You can also contract a Fixed Annual Price with your Authorised Distributer.

Is the billing per hour system the same as the time restriction tariff?

No, the billing per hour system is not the same as the time restriction tariff. The following table outlines the main differences.

What if my contracted power exceeds 10kW?

If your contracted power exceeds 10kW you will not be billed per hour even if you have a smart meter integrated into the remote management systems.

How can I plan my monthly electricity consumption?

With the new billing system you will be billed according to your electricity consumption per hour, with the prices being applied as established at that time by the energy market.

Endesa provides you with a chart where you will find full information about your consumption, indicating the cheaper and more expensive hours. This will enable you to plan your electricity consumption, insofar as possible, so you can reduce your energy consumption during the periods in which electricity is more expensive and consume more during the cheaper hours. You can view this chart:

• If you have activated the electronic billing system, on the email you receive informing you of the availability of your bill. If you still have not activated this service you can register now and start enjoying all the benefits it offers. 
• By accessing the registered area of My Endesa, on the My contracts tab and by clicking on the link View consumption. You can also check it from the My contracts and My bills tabs. If you have not registered yet, you can do so here.
• By accessing our App, where you will find a new section on the menu called My consumption, where you can check all the details.
• From the homepage, via the module “Manage your account in one minute” on the Hourly consumption section.

What type of information can I view in relation to My Consumption?

With the new billing per hour system, we have provided you with a chart where you will find full information about your consumption, indicating the cheaper and more expensive hours.

This graph is totally configurable therefore you can view the progress of your consumption by hour, by days and even view a monthly comparison.

You can also print the page with the details of your consumption data, send it via email or download it to your computer.

Remember that you can access this information via your private area My Endesa, via the Endesa App or via the Endesa Customers’ homepage on the section Manage your account in one minute.

Will my electricity bill change at all once I am being billed according to my real consumption?

In terms of design and structure, your bill will not change. The only change is that you will be billed for your real time consumption instead of by an average consumer profile, which is how you have been billed up until now.

Your bill will include small information changes, such as the type of meter you have and the type of billing system you have in the Contract details section:

• Type of meter: With a smart meter effectively integrated into the remote management system.
• Billing per real time consumption.

 And in the Bill details section, you will find more information via the relevant links. 

Do I have to register at My Endesa in order to view my consumption?

No, you do not have to be registered, you can access your consumption via the Endesa Customers’ Homepage by clicking on the section Manage your account in one minute. You simply have to enter your Tax Identification Number (NIF) and your contract number and you will be able to view all the information concerning your hourly consumption.  

However, remember that from your private area, My Endesa it is much easier to view this information, without having to enter your contract number. Furthermore, from My Endesa you will be able to carry out all the procedures and processes related to your contracts and bills. 

If I do not have an electronic bill, how can I view my consumption?

Does having VPSC mean that I will be billed per hour?

What is a Reference Reseller Company?

Last Resort Distributers (TUR) are now called Authorised Distributers (AD) in order to offer the Voluntary Price for Small Consumers (VPSC).

The Reference Reseller Company also offers:

• The Social Rate
• The tariff for customers with a contracted power in excess of 10kW, not entitled to VPSC (dissuasive)
• The VPSC with fixed annual price.

There are 7 Reference Reseller Company; in case of Endesa, the Reference Reseller Company is Endesa Energía XXI.

What does “average consumer profile" mean?

This is a consumption model or pattern used by the Red Eléctrica Española (REE) to calculate the price of electricity for the VPSC (previously Last Resort Tariff).

It reflects the way in which customers consume electricity throughout the day.

What is a Distributing Company?

It is the owner of the electricity grid responsible for physically providing your home with electricity. It is also responsible for guaranteeing the quality of the service, for reading the meters, maintaining the installations, managing and repairing faults.

What is an Open Market Reseller Company?

A reseller company purchases the energy from the producer, pays the cost of the transportation to the distributing company and sells the electricity to end consumers.

Therefore, you contract your electricity or gas supply with the reseller company, who bills you and carries out any changes, modifications and answers any queries concerning your contract.

Consumers are entitled to freely choose the reseller company that supplies the electricity. The change of distributing company does not involve any changes to your installation or supply interruptions.

What are the differences between Open Market reseller companies and Reference Reseller Companies?